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The Cardinal Rules of Returns

Check out this info on what's not returnable:

The Following Items Are NEVER Returnable:

• Special Ordered Items - including all Mascots.
• Props that require special delivery are also not returnable.
• Partial Party Kits
• Disposable Helium Tanks
• Any item that has been worn, used or altered!

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

• Undergarments
• Socks and stockings
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Remember, even Cinderella had to try on her shoes! Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
• Dress patterns
• Video tapes
• CD's
• Catalogs
• Eye lashes
• Wigs, beards, facial hair or any other artificial hair
  Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
• Prosthetics, fangs or any other fake teeth
  Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
• Cosmetics (unless returned in the original unopened and factory sealed package)
• Any item that has been worn, used or altered
• Party Supplies
• Party Kits - must return the complete and unopened kit

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Need a different size?

Need a different size of costume?

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.
If you choose to call us about your return, please provide the following information:

• Your order number
• A brief description of the problem
• Any item damage or shortage, if applicable

All web initiated requests will receive an automatic confirmation followed by an e-mail confirmation. If you do not receive an e-mail confirmation, the security on your computer is not allowing us in. Please contact Customer Service Center.