Need a different size of costume?
If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.
If you choose to call/email us about your return, please provide the following information:
- Your e-mail address
- Your order number
- A brief description of the problem
- Any item damage or shortage, if applicable
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact Customer Service Center.
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